Saarathi Terms of Service

Saarathi partners with institutions to deliver personalised career intelligence for students from Grade 6 through the start of their career. These Terms govern access to the Saarathi platform by institutions, their staff, students, and guardians. By using the platform you agree to adhere to data privacy, acceptable use, and safeguarding policies defined by Saarathi and your institution.

1. Responsibilities

Partner institutions are responsible for managing user provisioning, verifying guardian consent, and ensuring accurate data flows from source systems. Saarathi ensures uptime, security patches, and product enhancements aligned with the published roadmap.

2. Minors and guardian consent

Most Saarathi users are still in school and are minors. Partner institutions must obtain and keep on record guardian consent for a student's participation before that student is provisioned in Saarathi, and must be able to produce evidence of that consent on request. Guardians may withdraw consent at any time by contacting their institution; Saarathi will deactivate the affected student's account and process any associated deletion request as described in our Privacy Policy.

3. Data protection

Saarathi uses Supabase (PostgreSQL) hosted in regions agreed with the partner institution. Student data is encrypted at rest and in transit. Access is governed via role-based permissions, multi-factor authentication, and audit logs. Refer to the privacy policy for further details.

4. Availability

Saarathi targets 99.5% monthly uptime. Maintenance windows are communicated at least 72 hours in advance. Institutions receive service credits if uptime falls below the commitment.